“Matthew simple goes above and beyond. Time after time he amazes me with his amazing support and always giving you way more then you would ever expect. Hands down the best in San Diego.”
Matthew Gardner
San Diego, California, United States
13K followers
500+ connections
San Diego, California, United States
13K followers
500+ connections
About
-I am an entrepreneur with 11 successful years of business ownership.
-I am building a…
Contributions
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You need a POS system for your retail business. What are the most affordable options?
Most of my clients have merged affordability with flexibility in systems like Clover. The most affordable option, depending on your specific retail needs, is likely Sound POS. There are many branded ISOs that have their own retail POS that might be more affordable, but Sound POS is the best priced mainstream solution. Other honorable mentions would be 6IX POS from Retail Cloud. I would almost always stay away from systems that charge software/hardware fees based on a percentage of sales. I would also help specific clients focus on solutions that meet the needs of their specific industry type and business style.
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What are the essential cost management skills for financial services professionals?
Cost reduction and optimization is all about one word: Value. How valuable can you make each dollar you spend? The more you spend on a given service or product, the less valuable each dollar is. But if by spending more you are able to gain much more, then suddenly the higher costing option becomes more valuable. Taking this “per dollar value” approach is the philosophy behind my service brokerage activity and has helped my clients stay lean while growing.
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What are the best practices for training and retaining payment processing customer service agents?
Training does not stop with your educational materials. To maximize their effectiveness and create a strong professional relationship you must mentor them as they move forward with their customer service efforts. Walk through the first 5-20 calls they take and ensure they are conducting your proven best practices. Set friendly reminders and follow up notifications. Encourage them to ask many questions and make help requests. Help them feel involved and fulfilled in the problem/resolution workflow and allow them to explore their own unique style with their approach. This will not only create a great experience for them but establish a positive overall work culture.
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What are the best practices for training and retaining payment processing customer service agents?
-defining your customer journey is improved by becoming specific with the different types of customers. What geographical region are they in? What is their industry type? What kind of customers do they serve? What specific product and service package do they have and/or need? Answering these specific questions will allow you to target the deepest needs and wants in the relationship they have with your company.
Activity
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When it comes to selling merchant services to big merchants, understanding your costs is crucial for optimizing your returns on the value you…
When it comes to selling merchant services to big merchants, understanding your costs is crucial for optimizing your returns on the value you…
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TIME THE indefinite continued progress of existence and events in the past, present, and future regarded as a whole. WE must invest our TIME wisely…
TIME THE indefinite continued progress of existence and events in the past, present, and future regarded as a whole. WE must invest our TIME wisely…
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Experience
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Education
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Vanguard University of Southern California
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Activities and Societies: chess club, debate team, theatre program
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Incredibly blessed to have my partner in crime by my side, not only in our personal adventures but also in our shared dedication of uplifting small…
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This photo should win photo of the year. America is all not lost.
This photo should win photo of the year. America is all not lost.
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In the last 4 years, I've created 51 mouthwatering meat recipes that almost always sell out. . . Here are five ways people cook meat wrong: - No…
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Delighted to reconnect with community partners and see our former students excel in their careers at today’s Refugee Job Fair. Their achievements…
Delighted to reconnect with community partners and see our former students excel in their careers at today’s Refugee Job Fair. Their achievements…
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Last week we closed SharpShooters USA after 13 years. Economics got us. Now I’m sharing some of the lessons that we learned over the past few years.…
Last week we closed SharpShooters USA after 13 years. Economics got us. Now I’m sharing some of the lessons that we learned over the past few years.…
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After almost 2 years of work- the news is finally out! We are thrilled to announce Bubble's first ever partnership collaboration with the highly…
After almost 2 years of work- the news is finally out! We are thrilled to announce Bubble's first ever partnership collaboration with the highly…
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Check out this video on taxes. #IncomeTax
Check out this video on taxes. #IncomeTax
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Social host laws may make you responsible for underage drinking in your home, even if you are away.
Social host laws may make you responsible for underage drinking in your home, even if you are away.
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Hebrews 12:3 KJV "For consider him that endured such contradiction of sinners against himself, lest ye be wearied and faint in your minds.”
Hebrews 12:3 KJV "For consider him that endured such contradiction of sinners against himself, lest ye be wearied and faint in your minds.”
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