Scope of services: Restaurant operations evaluations, sequence of service guides, management coaching and development, operations and hospitality training, concept operations development, sales building, human resources planning.

Toll-free, independent, third-party hotline for employees to call to report workplace problems, such as unlawful harassment, discrimination, theft, and alcohol and drugs.

Bill Main & Associates offers foodservice-specific seminars, interactive workshops, HR, employee retention, training, management and leadership development systems, menu analysis and more. Visit www.billmain.com/tradesecrets.